The jotform on our home page does not work anymore. It does not pop-up at all

  • Profile Image
    Nitin (HourMine Support) 
    Asked on January 19, 2016 at 06:03 PM

    We have a jotform for customer signup on our home page (http://www.hourmine.com) But this no longer works.

    It was working fine until a few days ago, but now it just does not ppo-up on clicking the "Get Started" button

     

    We see a 502 error in the Inspect tools that says:

    "

    https://static-interlogyllc.netdna-ssl.com/min/g=feedback Failed to load resource: the server responded with a status of 502 (OK)

    "

    We need to resolve this ASAP, since this is our main customer intake form and we are losing sales leads.

     

    Thanks

    HourMine Support

    www.hourmine.com

  • Profile Image
    jonathan
    Answered on January 19, 2016 at 08:09 PM

    Can you please confirm that you were using the license JotForm Application? I checked the website and I see this embed code

    Can you re-embed the form using the method for the JotForm Application.

    Unfortunately my knowledge with the JotForm Application is limited since I only know the Form Builder.

    If I am mistaken and you were instead using the Form Builder, you can try adding the embed code of your jotform http://www.jotform.us/form/22490769381159 using the Lightbox code.

    user guide: http://www.jotform.com/help/220-How-to-Create-a-Lightbox-Form

    Hope this help. Let us know if issue remains.