The jotform on our home page does not work anymore. It does not pop-up at all

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    Nitin (HourMine Support) 
    Asked on January 19, 2016 at 06:03 PM

    We have a jotform for customer signup on our home page ( But this no longer works.

    It was working fine until a few days ago, but now it just does not ppo-up on clicking the "Get Started" button


    We see a 502 error in the Inspect tools that says:

    " Failed to load resource: the server responded with a status of 502 (OK)


    We need to resolve this ASAP, since this is our main customer intake form and we are losing sales leads.



    HourMine Support

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    Answered on January 19, 2016 at 08:09 PM

    Can you please confirm that you were using the license JotForm Application? I checked the website and I see this embed code

    Can you re-embed the form using the method for the JotForm Application.

    Unfortunately my knowledge with the JotForm Application is limited since I only know the Form Builder.

    If I am mistaken and you were instead using the Form Builder, you can try adding the embed code of your jotform using the Lightbox code.

    user guide:

    Hope this help. Let us know if issue remains.