What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    The jotform on our home page does not work anymore. It does not pop-up at all

    Asked by Nitin (HourMine Support)  on January 19, 2016 at 06:03 PM

    We have a jotform for customer signup on our home page (http://www.hourmine.com) But this no longer works.

    It was working fine until a few days ago, but now it just does not ppo-up on clicking the "Get Started" button

     

    We see a 502 error in the Inspect tools that says:

    "

    https://static-interlogyllc.netdna-ssl.com/min/g=feedback Failed to load resource: the server responded with a status of 502 (OK)

    "

    We need to resolve this ASAP, since this is our main customer intake form and we are losing sales leads.

     

    Thanks

    HourMine Support

    www.hourmine.com

    Page URL:
    http://www.hourmine.com

    Screenshot
    jotform application license
  • Profile Image
    JotForm Support

    Answered by jonathan on January 19, 2016 at 08:09 PM

    Can you please confirm that you were using the license JotForm Application? I checked the website and I see this embed code

    Can you re-embed the form using the method for the JotForm Application.

    Unfortunately my knowledge with the JotForm Application is limited since I only know the Form Builder.

    If I am mistaken and you were instead using the Form Builder, you can try adding the embed code of your jotform http://www.jotform.us/form/22490769381159 using the Lightbox code.

    user guide: http://www.jotform.com/help/220-How-to-Create-a-Lightbox-Form

    Hope this help. Let us know if issue remains.