When I try to publish or copy link it is linking to an old form

  • Profile Image
    PatriciaRocha
    Asked on January 19, 2016 at 08:44 PM

    Every time I try to publish my form on FB it publishes a previous form I created????

  • Profile Image
    Chriistian
    Answered on January 20, 2016 at 02:17 AM

    Hi,

     

    I checked your account and there seems to be only one form in it.

    Have you tried embedding the form to facebook using one of these methods?

    Adding Form to Facebook Pages

    Adding Form to Facebook Custom iFrame App

     

    Do inform us if you were able to embed your form to facebook,
    Regards.

  • Profile Image
    PatriciaRocha
    Answered on January 20, 2016 at 05:45 PM
    I know there is only one form, this is why I am confused. When I go to publish to FB or any other social media it is using a form that was once used but has been deleted.




    Patricia Rocha
    Realty World All Stars
    DRE#01280072
    877-989-4114
    866-343-3896 fax

    ...
  • Profile Image
    Chriistian
    Answered on January 20, 2016 at 08:32 PM

    Hi,

     

    Can you try clearing your browser cache as well as your form cache then publish it again on facebook? Perhaps that will fix the issue.

     

    Do let us know how it goes,
    Regards.

  • Profile Image
    PatriciaRocha
    Answered on January 20, 2016 at 09:45 PM
    It does it from different computers

    ...
  • Profile Image
    Chriistian
    Answered on January 20, 2016 at 10:56 PM

    Hi,

     

    I see that it is not related to the browser cache. Have you tried clearing the form cache? Here's a guide on how you can clear your form cache: How to Clear your Form Cache

     

    Let me know if the issue persists after clearing the form cache,
    Regards.

  • Profile Image
    PatriciaRocha
    Answered on January 20, 2016 at 11:45 PM
    I did that and it is still publishing and old deleted form

    ...
  • Profile Image
    Chriistian
    Answered on January 21, 2016 at 12:55 AM

    Hi,

     

    I can't seem to find your old deleted form in the trash folder. Can you provide us with some screenshots of when you're publishing the form so that we can further investigate your issue? Here's how you can add screenshots in the forum: How to add screenshots images to questions in support forum

     

    I will wait for your reply,
    Regards.

  • Profile Image
    PatriciaRocha
    Answered on January 21, 2016 at 02:45 AM

    Patricia Rocha
    909-731-6559
    ...
  • Profile Image
    Chriistian
    Answered on January 21, 2016 at 04:06 AM

    Hi,

     

    Sorry for the inconvenience but I'm afraid I cannot see your reply. 

    Can you try posting your reply on this link so we can see it? http://www.jotform.com/answers/749941

     

    Regards.