What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Unable to type in textbox in mobile devices

    Asked by LibertyYouthCamp on January 19, 2016 at 10:45 PM

    Hello our Registration Form works fine on a computer device and I PAD, when trying to fill in form on a mobile device it will not bring up the keyboard to type and fill in the fields on most devices, The box highlights, the words just don't fill in.  It did on my personal phone only if I turn it Landscape. 

    Any help in this matter would be appreciated

    Thank you,

    Terri Howlett

    Page URL:

  • Profile Image
    JotForm Support

    Answered by Jan on January 20, 2016 at 04:01 AM

    I was able to replicate the issue on both desktop and mobile phone. In Desktop computer, I have to adjust or decrease the width of the browser down to 600px in order to replicate the issue.

    Here's a CSS code that will fix this issue.

    @media (max-width:600px) {
    .form-textbox, .form-textarea, .form-radio-item, .form-checkbox-item, .form-captcha input, .form-spinner input, .form-error-message {

    height : 40px !important;


    Here's a guide on how to inject custom CSS on your form. It worked on a cloned form when I tried it in my desktop and mobile phone.

    Let us know if you need further help. Thank you.

  • Profile Image

    Answered by LibertyYouthCamp on January 20, 2016 at 08:28 PM

    Thank you this worked great! 

  • Profile Image
    JotForm Support

    Answered by Jan on January 21, 2016 at 01:28 AM

    You're welcome. Glad to hear that. Let us know anytime if you need our help. Thank you.