What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    What is the status of the error on V8?

    Asked by Sharon on January 19, 2016 at 11:36 PM
    Form failed
    There was an error on V8. Please try again
     
     
    v8 form error
  • Profile Image
    JotForm Support

    Answered by EltonCris on January 19, 2016 at 11:47 PM

    Hello Sharon,

    Our sincerest apologies.

    We have just been informed by our technical team that this problem is now fixed. Kindly check.

    Thank you!

  • Profile Image

    Answered by BHCApplicants on January 20, 2016 at 12:45 AM
    It is now working. Thank you for the quick reply!!!
    Thanks,
    Sharon
    ...
  • Profile Image
    JotForm Support

    Answered by EltonCris on January 20, 2016 at 12:52 AM

    Good to know.

    Thanks and Regards!

  • Profile Image

    Answered by Sharon Robertson  on January 20, 2016 at 03:05 AM

    Hello,

    I'm just informing you that I have never posted a question on your site.

    I'm not sure who is using my account details - however it's not me.

    I am the only holder of this account.

    Any queries you are receiving should be from me and no one else.

    I'm concerned that somebody may have my account details.

    Please advise.

    Thanks,

    Sharon

  • Profile Image

    Answered by Sharon on January 20, 2016 at 03:45 AM
    Hello,
    I'm just informing you that I have never posted a question on your site.
    I'm not sure who is using my account details - however it's not me.
    I am the only holder of this account.
    Any queries you are receiving should be from me and no one else.
    I'm concerned that somebody may have my account details.
    Please advise.
    Thanks,
    Sharon
    Sharon Robertson
    Creative Services Director
    75 High Street, Prahran, VIC 3181
    S sharon.robertson.tpf
    D +613 9034 4816
    E srobertson@tpf.com.au
    www.tpf.com.au
    [cid:F61D683C-EA5A-4C69-9E98-51401F8D0692@VN.TPF]
    ...
  • Profile Image
    JotForm Support

    Answered by Boris on January 20, 2016 at 07:17 AM

    We are very sorry for the confusion, Sharon. Your account wasn't hacked, and nobody else had access to the account.

    What happened is that another user (BHCApplicants) with a completely different email address signed their question with the name Sharon. Our system got a little confused by seeing this name and automatically sent our email replies both to you (because of the name Sharon matching your username), and to the Sharon who actually opened this support thread. We are sorry for the inconvenience, and thank you both for understanding.

  • Profile Image

    Answered by Sharon on January 21, 2016 at 01:45 AM
    Thanks for the prompt reply regarding my account.
    All clear now.
    Have a great day.
    Regards
    Sharon Robertson
    Creative Services Director
    75 High Street, Prahran, VIC 3181
    S sharon.robertson.tpf
    D +613 9034 4816
    E srobertson@tpf.com.au
    www.tpf.com.au
    [cid:F61D683C-EA5A-4C69-9E98-51401F8D0692@VN.TPF]
    ...