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    Test e-mails & notifications do not arrive

    Asked by binah on October 13, 2010 at 12:40 AM

    I've checked my junk folder - urgently need to get this form up and running - please help.

    The form is at http://www.jotform.com/form/2851511497

    I get a confirmation message that an e-mail has been sent, etc... but nothing every comes. I filled in the form to test it... no notification came.

    Is there something I'm missing in the set-up?

    Thank you!

  • Profile Image
    JotForm Founder

    Answered by aytekin on October 13, 2010 at 06:05 AM

    Please check your spam folder. I made a submission and checked out email server logs. The emails were accepted by gmail servers.

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    Answered by tristar on October 13, 2010 at 06:00 PM

    my email notifications aren't working either....maybe a bug. It was working yesterday? 

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    JotForm Founder

    Answered by aytekin on October 14, 2010 at 07:42 AM

    I made a test submission and the email was accepted by your email server:

    Oct 14 08:41:57 yang sendmail[12279]: o9ECful0012279: to=carisa.bailey@hcahealthcare.com, ctladdr=noreply@jotform.com (1003/1004), delay=00:00:01, xdelay=00:00:00, mailer=relay, pri=38355, relay=[] [], dsn=2.0.0, stat=Sent (o9ECfvAZ012280 Message accepted for delivery)


    Please send this to your hosting provider and ask them to investigate what happened to the email with o9ECfvAZ012280 id.

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    Answered by tristar on October 14, 2010 at 10:27 AM

    Yes, finally working again. I received several submissions/notifications this morning that appear to have gotten "stuck" yesterday. thanks!