What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Recipient does not receive autoresponder emailAsked by kaganar on January 20, 2016 at 02:17 AM
I created a form and set it up with autosender. The notification email and test-email works fine, however, the recipient doesn't receive any email from autosender. Can you please help?
What's done so far:
Sender's mail: firstname.lastname@example.org
Recipient email: 'Email Address:'
recipient email not receive receive autoresponder
I cloned your form and did a test submission, I received the autoresponder. I checked the configurations of you autoresponder and I can see that it is setup properly.
I did a test submission on your actual form (https://form.jotform.me/60181530090444). I was able to receive the autoresponders. Here's a screenshot:
It is possible that the email address of your user is blocking JotForm emails. Please advised the user to check the spam or junk folders. Also, please have the user check if there are any spam filters on the email program or client. They can also white-listing JotMail IP addresses.
Hope that helps. Thank you.