What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Make Attach PDF option available when using SMTP or custom email address

    Asked by Hardyc on January 20, 2016 at 04:49 AM

    I have read that the "Attach PDF" check box isn't available if you use a mandrill SMTP server or a custom sender email address.

    Is this issue going to be fixed.  I'm using a mandrill SMTP sender but want to attach the filled out form PDF file to the email.  I know I got and manually create the PDF after the submission, but I'd like the application receiving the email from the form to get the PDF automatically (the application I'm sending too is a Document Management System)

    Any assistance on this would be greatly appreciated

    attach pdf
  • Profile Image
    JotForm Support

    Answered by Welvin on January 20, 2016 at 09:19 AM

    Unfortunately, it's not possible when using custom address or an SMTP. You will have to use our default senders if you wish to use it. How about adding the PDF link in the email? This tag will be converted into a full download link for the PDF file.

  • Profile Image

    Answered by AA_C on January 20, 2016 at 09:30 AM

    Hi,

    Just my 2cents, but I use the custom sender email address.and "Attach PDF" check box.

    It works for me on a few forms that I need it. See image below.

     

     

    Robert

  • Profile Image
    JotForm Support

    Answered by Welvin on January 20, 2016 at 10:34 AM

    I'm sorry. But yes, seems like the custom email address is working and will allow you to check the option. The custom email address that is added through verification process:

    http://www.jotform.com/help/238-How-to-Add-a-Custom-Sender-Address-to-an-Email-Alert

  • Profile Image

    Answered by Hardyc on January 20, 2016 at 06:23 PM

    is Attach PDF functionality ever going to be available for SMTP? unfortunately I cant use a custom (verified) email address.

  • Profile Image
    JotForm Support

    Answered by Chriistian on January 21, 2016 at 03:44 AM

    Hi,

     

    Unfortunately it is currently not possible to use the Attach PDF functionality while using SMTP. Furthermore we are unable to tell you if when the feature will be implemented soon. Instead you can try what my colleague suggested and add a PDF link in the email. This PDF Link will be converted to a full download link in the email.

     

    Do inform us if you need further assistance,
    Regards.