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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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  • Profile Image

    Sub-User Can't Create a Form on its Account

    Asked by creativeservicesCRF on January 20, 2016 at 04:58 AM


    This user on our account:

    Once logged in, the Create Form button is inactive? (screen shot)


    Can you sort this problem out please...


    Kind regards



  • Profile Image
    JotForm Developer

    Answered by mert on January 20, 2016 at 09:26 AM

    Hi there,

    According to my checks, this issue is only happening when the "Shared with you" tab selected. If you choose the folder name under it, you will see the activated "Create Form" button.


    For further assistance, please do let us know.


  • Profile Image

    Answered by creativeservicesCRF on January 20, 2016 at 09:44 AM

    Cheers for the feedback, I have released this as I was playing around.

    The other problems is a sub user under main paid account - only have limited allowance: screen capture below:


    On the main account we have this:

    Why doesn't this populate on Sub User?
    Does the sub user have to purchase this?


    Kind regards



  • Profile Image
    JotForm Developer

    Answered by mert on January 20, 2016 at 11:16 AM

    Hi again,

    I moved your last question into another thread, so you can access your last question from the link below:



    It will be answered right away.