Sub-User Can't Create a Form on its Account

  • creativeservicesCRF
    Asked on January 20, 2016 at 4:58 AM

    Hi,

    This user on our account:

    Sub User Cant Create a Form on its Account Image 1 Screenshot 30

    Once logged in, the Create Form button is inactive? (screen shot)

    Sub User Cant Create a Form on its Account Image 2 Screenshot 41

     

    Can you sort this problem out please...

     

    Kind regards

     

    Wing

  • mert JotForm UI Developer
    Replied on January 20, 2016 at 9:26 AM

    Hi there,

    According to my checks, this issue is only happening when the "Shared with you" tab selected. If you choose the folder name under it, you will see the activated "Create Form" button.

    Sub User Cant Create a Form on its Account Image 1 Screenshot 20

     

    For further assistance, please do let us know.

    Thanks.

  • creativeservicesCRF
    Replied on January 20, 2016 at 9:44 AM

    Cheers for the feedback, I have released this as I was playing around.

    The other problems is a sub user under main paid account - only have limited allowance: screen capture below:

    Sub User Cant Create a Form on its Account Image 1 Screenshot 30

     

    On the main account we have this:

    Sub User Cant Create a Form on its Account Image 2 Screenshot 41

    Why doesn't this populate on Sub User?
    Does the sub user have to purchase this?

     

    Kind regards

     

    wing

  • mert JotForm UI Developer
    Replied on January 20, 2016 at 11:16 AM

    Hi again,

    I moved your last question into another thread, so you can access your last question from the link below:

    http://www.jotform.com/answers/750626

     

    It will be answered right away.