What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Sub-User Can't Create a Form on its Account

    Asked by creativeservicesCRF on January 20, 2016 at 04:58 AM

    Hi,

    This user on our account:

    Once logged in, the Create Form button is inactive? (screen shot)

     

    Can you sort this problem out please...

     

    Kind regards

     

    Wing

    problem full create form JotForm style uploads
  • Profile Image
    JotForm Support

    Answered by mert on January 20, 2016 at 09:26 AM

    Hi there,

    According to my checks, this issue is only happening when the "Shared with you" tab selected. If you choose the folder name under it, you will see the activated "Create Form" button.

     

    For further assistance, please do let us know.

    Thanks.

  • Profile Image

    Answered by creativeservicesCRF on January 20, 2016 at 09:44 AM

    Cheers for the feedback, I have released this as I was playing around.

    The other problems is a sub user under main paid account - only have limited allowance: screen capture below:

     

    On the main account we have this:

    Why doesn't this populate on Sub User?
    Does the sub user have to purchase this?

     

    Kind regards

     

    wing

  • Profile Image
    JotForm Support

    Answered by mert on January 20, 2016 at 11:16 AM

    Hi again,

    I moved your last question into another thread, so you can access your last question from the link below:

    http://www.jotform.com/answers/750626

     

    It will be answered right away.