What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Form takes a long time to load or does not load at all

    Asked by jikpoole on January 20, 2016 at 05:52 AM

    There is a form on one of our pages that has been causing problems with page loading for a week or two now, and today it is not loading at all.

    This is the page:

    https://www.royalacademy.org.uk/contact-us

    This is the form:

    https://form.jotform.com/50893622533962

    Can you please have a look and let me know what the problem might be?

    Thanks.

    Page URL:
    https://www.royalacademy.org.uk/contact-us

    long time Long form load
  • Profile Image

    Answered by Ben on January 20, 2016 at 10:07 AM

    I took a look at your form and it seems to load properly for me.  Looking at the same on your website however, I get 524 error - origin timeout.

    As this suggested issue to be on our side, I have cleared your forms cache and it seems to be working properly now.

    Please do check and let us know how it works for you at this time.