Form takes a long time to load or does not load at all

  • jikpoole
    Asked on January 20, 2016 at 5:52 AM

    There is a form on one of our pages that has been causing problems with page loading for a week or two now, and today it is not loading at all.

    This is the page:

    https://www.royalacademy.org.uk/contact-us

    This is the form:

    https://form.jotform.com/50893622533962

    Can you please have a look and let me know what the problem might be?

    Thanks.

  • Ben
    Replied on January 20, 2016 at 10:07 AM

    I took a look at your form and it seems to load properly for me.  Looking at the same on your website however, I get 524 error - origin timeout.

    As this suggested issue to be on our side, I have cleared your forms cache and it seems to be working properly now.

    Please do check and let us know how it works for you at this time.