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    EU Form: Changes on the form are not showing in live preview

    Asked by dimarche1975 on January 20, 2016 at 08:36 AM


    Unfortunately I'm still facing the same big delay. I've tried to logout and log back in on the eu.jotform.com, but when I go to modify the module, on the editor is saved ok, but when I go on the preview or open the link of the module, it is not updated. I'm just attaching a screenshot for reference.

    Since in this days I have to prepare several, very long, forms with customized reports (that's why we subscribed a premium plan) my question is: if the problem is on the EU server, can I move back my data to US Data Center that was working flawlessy in the past?

    I'm sorry to bother you but I can't stop working.

    Best regards, Diego (form Italy)

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    JotForm Support

    Answered by Charlie on January 20, 2016 at 09:01 AM

    Apologies for the inconvenience. I am not quite sure if personal data from EU should be stored outside of EU region. I believe this is a policy in Europe. You can check our blog post about this in this link: http://www.jotform.com/blog/178-EU-Safe-Forms-Our-Solution-to-the-EU-Safe-Harbor-Invalidation.

    Currently, our developers are working hard to improve the servers in Europe, this new feature is still in Beta, considering that the invalidation of the Safe Harbor policy came to be a surprise. You can, however, disable the option in your account settings "Europe Datacenter"


    I checked your form https://form.jotformpro.com/form/60123117977960 directly and I see that the changes seems to have been applied already.


    May I know if you are still experiencing this? It might be a delay on the EU servers. Apologies.

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    Answered by secureform on January 20, 2017 at 10:53 AM

    I have moved everything from EU to US, made a new form, still not working

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    JotForm Support

    Answered by Charlie on January 20, 2017 at 12:03 PM


    Apologies for the inconvenience. Please refer to this link instead: https://www.jotform.com/answers/1040924. I have answered your inquiry there.