Im not receiving my submission email notification but test works OK

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    Asked on February 14, 2012 at 12:28 PM

    I am not receiving the submission email notification to my gmail account even though when I click test it is fine. I have changed the email address to my hotmail and I do receive it however for business purposes I want the email notifications to go to my work email.

    I have checked my gmail spam folder and it isnt going there. 

    I have already wasted quite a few of my 100 monthly allowance trying to get this to work and I really am stuck



    Kim :)


    I am using imcreator to create my site and havent yet got a domain name, however the website is live with the address below while Im still in the building process

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    Answered on February 14, 2012 at 11:25 PM

    Hi Kim,

    Sorry for the inconvenience. Could you please try change your Sender  Email to To do that please follow the guide below:

     1. While on your form, Click Setup & Embed then Email Alerts

    2. Open Notifications, then click on Reply-To and Recipient Settings

    3. Change the Sender E-mail value to, just like below:


     Also, ensure that is in your trusted senders list.

     Please let us know if the problem still persist after that, so that we can further assist you on this matter. Thank you so much!

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    Answered on February 15, 2012 at 12:03 AM

    I had the same problem. The solution provided seems to have fixed it, however it is not particularly convenient as I used to be able to respond quickly and easily to my clients by using 'Reply' in my email program. 

    I would like to know why this has suddenly changed without notice. Will I be able to change my reply and notification settings back how they were?

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    Answered on February 15, 2012 at 08:42 AM

    Issues in regarding this tends to be due to the strict policies set by your email service provider in defense to spam sent messages to their servers. 

    To explain further:  The emailing system of the users forms here allows open relay.  Open relay on the broader sense is using or allowing other people's email addresses to be used while the actual email address is not coming from the supposed domain it was sent from.  Example is using a email address but the actual email happens to be coming from a domain.

    Recently, spammers have been abusively using open relaying as means of sending unsolicited emails by using either non-existent email addresses or email addresses that might be coming from your contacts.  So, the term email hijacking was born. 

    Now, to prevent the email addresses from being hijacked, private service providers such as ISPs or web hosting providers (and now also hotmail), check every email that comes in to their system, checks the IP address where it originated, and compares it to the IP address of the email address domain.  If it does not match, they gets triggered as spam.  And thus, the recipient of the email does not receive it.

    Although JotForm and other public email service providers such as Yahoo! and Gmail still allow this practice, some email service providers (more commonly hosting services and ISPs) have this restricted.

    A work around for this one is to ask your service provider to whitelist the IP addresses of JotForm so that mails coming from JotForm's system will not get marked as spam.

    I hope this information sheds some light to your concerns.

    If you need further clarification on this matter, please let us know.