Gift Registry Widget: Not updating counters

  • Profile Image
    sellyon
    Asked on January 20, 2016 at 10:20 AM

    Gift registry still does not work correctly on my forms. The problem lasts since 2015 november. In the past, there was no problem with such widget. Why ?

    Michel

  • Profile Image
    Mike
    Answered on January 20, 2016 at 10:31 AM

    Do you mean that items counter is not being decreased when the item is actually submitted?

    Could you please provide one or multiple form links where the Gift Registry widget is not working properly? Then, we will try to investigate it further and escalate a bug report to our developers in order to get this fixed.

  • Profile Image
    sellyon
    Answered on January 20, 2016 at 12:03 PM

    This one, for instance, does not work.

    https://form.jotform.com/60166166076961

     

     

  • Profile Image
    Mike
    Answered on January 20, 2016 at 01:26 PM

    I was able to reproduce the issue on that form with the Gift Registry counter which is not decreasing.

    A bug report ticket has been sent to our developers. We will let you know once we have any updates.

  • Profile Image
    TitusN
    Answered on January 21, 2016 at 09:09 AM

    Hello Michel,

    We're sorry for the inconvenience. 

    The widget is now fixed and should work normally now. 

    Kindly check and let us know. 

  • Profile Image
    Michel
    Answered on January 22, 2016 at 03:54 AM

    Everything is right now. My forms are on european server. Gift registry widget works correctly.

    Thank you for your help.

    Michel

  • Profile Image
    BDAVID
    Answered on January 22, 2016 at 08:28 AM

    On behalf of our widget team, you are welcome! If you need anything else, please open a new thread, we will be glad to assist you.

  • Profile Image
    edrianlim_osim
    Answered on June 01, 2016 at 04:21 AM

    Please help, the Widget is not updating at all! 

     

    https://form.jotform.me/OSIM.Malaysia/rsvp-for-osim-aeon-tebrau-city

  • Profile Image
    TitusN
    Answered on June 01, 2016 at 04:25 AM

    @edrianlim_osim  You will be assisted shortly on this thread - http://www.jotform.com/answers/851147