What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Gift Registry Widget: Not updating counters

    Asked by sellyon on January 20, 2016 at 10:20 AM

    Gift registry still does not work correctly on my forms. The problem lasts since 2015 november. In the past, there was no problem with such widget. Why ?

    Michel

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    JotForm Support

    Answered by Mike on January 20, 2016 at 10:31 AM

    Do you mean that items counter is not being decreased when the item is actually submitted?

    Could you please provide one or multiple form links where the Gift Registry widget is not working properly? Then, we will try to investigate it further and escalate a bug report to our developers in order to get this fixed.

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    Answered by sellyon on January 20, 2016 at 12:03 PM

    This one, for instance, does not work.

    https://form.jotform.com/60166166076961

     

     

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    JotForm Support

    Answered by Mike on January 20, 2016 at 01:26 PM

    I was able to reproduce the issue on that form with the Gift Registry counter which is not decreasing.

    A bug report ticket has been sent to our developers. We will let you know once we have any updates.

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    JotForm Support

    Answered by TitusN on January 21, 2016 at 09:09 AM

    Hello Michel,

    We're sorry for the inconvenience. 

    The widget is now fixed and should work normally now. 

    Kindly check and let us know. 

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    Answered by Michel on January 22, 2016 at 03:54 AM

    Everything is right now. My forms are on european server. Gift registry widget works correctly.

    Thank you for your help.

    Michel

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    JotForm Support

    Answered by BDAVID on January 22, 2016 at 08:28 AM

    On behalf of our widget team, you are welcome! If you need anything else, please open a new thread, we will be glad to assist you.

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    Answered by edrianlim_osim on June 01, 2016 at 04:21 AM

    Please help, the Widget is not updating at all! 

     

    https://form.jotform.me/OSIM.Malaysia/rsvp-for-osim-aeon-tebrau-city

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    JotForm Support

    Answered by TitusN on June 01, 2016 at 04:25 AM

    @edrianlim_osim  You will be assisted shortly on this thread - http://www.jotform.com/answers/851147