Customers not able to get past the submit phase

  • Profile Image
    greenparent
    Asked on January 20, 2016 at 10:22 AM

    Hi, our customers are entering their details but they are not able to get past the submit page. The button at the bottom just says 'Please wait'. I had 4 submissions last night so unless there is a problem with jotform I am confused as to why it is not working now?

    Please help asap

  • Profile Image
    BJoanna
    Answered on January 20, 2016 at 01:39 PM

    I have tested form you provided and when I submitted your form I got redirected to PayPal. 

    We had an issue with EU servers and it is possible that this affected on your form as well. However this issue is now resolved. 

    Please do inform us if the problem is still present on your end.