What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Customers not able to get past the submit phase

    Asked by greenparent on January 20, 2016 at 10:22 AM

    Hi, our customers are entering their details but they are not able to get past the submit page. The button at the bottom just says 'Please wait'. I had 4 submissions last night so unless there is a problem with jotform I am confused as to why it is not working now?

    Please help asap

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    JotForm Support

    Answered by BJoanna on January 20, 2016 at 01:39 PM

    I have tested form you provided and when I submitted your form I got redirected to PayPal. 

    We had an issue with EU servers and it is possible that this affected on your form as well. However this issue is now resolved. 

    Please do inform us if the problem is still present on your end.