What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Conditional Logic

    Asked by garzahs on January 20, 2016 at 12:27 PM

    I am having the same issue. I have more than 15 fields, and on the IF condition I am not able to see them all to select the one I need. But under the Do I can see all 25 of them. Two images provided below. Please provide fix. Thanks.


  • Profile Image
    JotForm Support

    Answered by BJoanna on January 20, 2016 at 12:44 PM

    I have inspected your form http://www.jotformpro.com/form/60194254732959 and you have 23 fields, with submit button. 

    Seven of them are Text fields and it is not possible to set conditions based on Text fields, because user cannot interact with those field. Also it is not possible to set IF condition for submit button. So all field that can be used for creating condition are shown in If drop down list.

    However only 15 fields should be shown in DO dropdown list, because it should not be possible to make Text fields and submit button to be required. Our developers are aware of this issue and than they are working on it.

    Considering that you mentioned that you are unable to set conditions for one of your fields please tell us for which field you are unable to set condition and if you are working on some other form please provide us ID of that form. 

    Let us know if you need further assistance. 

  • Profile Image

    Answered by garzahs on January 20, 2016 at 01:33 PM

    Hello BJoanna, 

    I appreciate your quick response! 

    I have renamed the fields to be able to distinguish them, since all they read was "Are you attending" and that helped me understand the difference in the number of available fields on the IF condition. 

    Everything seems to be working!

    Thank you for all that your team does! It is amazing the service you all provide and I am so happy to be a customer of yours!



  • Profile Image
    JotForm Support

    Answered by BJoanna on January 20, 2016 at 02:45 PM

    We are glad to hear that everything is working.

    Also thank you for your kind words. We are happy to hear that you are satisfied with our service.

    Feel free to contact us if you have any other questions or issues.