Authorizet.net Integration: Error during transaction

  • leahm1283
    Asked on January 20, 2016 at 12:31 PM

    Customers keep receiving an error during transaction pop up message. Please help!!

    Page URL: https://galwayco-op.com/form.htm
  • victor
    Replied on January 20, 2016 at 4:13 PM

    Can you please verify the test integration. When I enter an invalid API or Key, I got the error you mentioned.

    Authorizet Screenshot 20

    Please verify if entering the correct information help resolve the problem

  • leahm1283
    Replied on January 20, 2016 at 6:45 PM
    It said integration successful when I tested that earlier.
    Leah
    Sent from my iPhone
    ...
  • Charlie
    Replied on January 21, 2016 at 5:31 AM

    May we know what is the specific error message that they are getting? That will help us if the error is in the user's end or in the integration itself.

    I also check your form and the integration, I clicked "Test Integration" and it failed.

    Authorizet Screenshot 20

    Please do check your "Authorize.net" account and see if the API credentials are still valid. Make sure that they are not for Sandbox account but for the live and merchant account. Here's an article from Authorize.net: https://support.authorize.net/authkb/index?page=content&id=A405 

    We'll wait for your response.