What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Authorizet.net Integration: Error during transaction

    Asked by leahm1283 on January 20, 2016 at 12:31 PM

    Customers keep receiving an error during transaction pop up message. Please help!!

    Page URL:

  • Profile Image

    Answered by victor on January 20, 2016 at 04:13 PM

    Can you please verify the test integration. When I enter an invalid API or Key, I got the error you mentioned.

    Please verify if entering the correct information help resolve the problem

  • Profile Image

    Answered by leahm1283 on January 20, 2016 at 06:45 PM
    It said integration successful when I tested that earlier.
    Sent from my iPhone
  • Profile Image
    JotForm Support

    Answered by Charlie on January 21, 2016 at 05:31 AM

    May we know what is the specific error message that they are getting? That will help us if the error is in the user's end or in the integration itself.

    I also check your form and the integration, I clicked "Test Integration" and it failed.

    Please do check your "Authorize.net" account and see if the API credentials are still valid. Make sure that they are not for Sandbox account but for the live and merchant account. Here's an article from Authorize.net: https://support.authorize.net/authkb/index?page=content&id=A405 

    We'll wait for your response.