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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I'm not getting my emails

    Asked by crashkillsvince on January 20, 2016 at 12:59 PM

    For some reason I'm not getting my emails. Can you help?

    Page URL:
    http://www.tabsetc.com

    Emails Getting not getting
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    JotForm Support

    Answered by Kevin_G on January 20, 2016 at 05:36 PM

    Hi,

    Thank you for contacting us.

    I checked the form you have embedded in your website : http://www.jotform.us/form/33565261371150 

    I could see you are using two email addresses, for this one, all the email are being sent  without any problem : wjkirby287@gmail.com 

    You have issues with this email address : chris.h@tabsetc.com, it's in our bounce list, this is the reason : 

    Client host rejected: Relaying denied due to excessive spam

    I have removed it from the bounce list, and I would suggest you to whitelist our IP Addresses, you will find them on this link : http://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses 

    You should receive email notifications now.

    Please, feel free to contact us if you need more help, we will be glad to assist you.

    Regards.

  • Profile Image

    Answered by crashkillsvince on January 20, 2016 at 06:45 PM
    Is tabman@tabsetc.com also rejected?
    ...
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    JotForm Support

    Answered by ashwin_d on January 21, 2016 at 05:27 AM

    Hello crashkillsvince,

    Your email address tabman@tabsetc.com is not in our bounce list anymore. Please test your form and get back to us if you still do not receive submission emails on this email address.

    Thank you!

  • Profile Image

    Answered by crashkillsvince on January 21, 2016 at 04:45 PM
    I'm still not receiving emails to tabman@tabsetc.com via my Jotforms
    ...
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    JotForm Support

    Answered by Kevin_G on January 21, 2016 at 05:51 PM

    I checked once and I could find your email address in our bounce list, I have removed it, you should be able to receive emails on that email address now.