What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
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I checked the form you have embedded in your website : http://www.jotform.us/form/33565261371150
I could see you are using two email addresses, for this one, all the email are being sent without any problem : email@example.com
You have issues with this email address : firstname.lastname@example.org, it's in our bounce list, this is the reason :
Client host rejected: Relaying denied due to excessive spam
I have removed it from the bounce list, and I would suggest you to whitelist our IP Addresses, you will find them on this link : http://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses
You should receive email notifications now.
Please, feel free to contact us if you need more help, we will be glad to assist you.
Is email@example.com also rejected?
Your email address firstname.lastname@example.org is not in our bounce list anymore. Please test your form and get back to us if you still do not receive submission emails on this email address.
I'm still not receiving emails to email@example.com via my Jotforms
I checked once and I could find your email address in our bounce list, I have removed it, you should be able to receive emails on that email address now.