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crashkillsvinceAsked on January 20, 2016 at 12:59 PM
For some reason I'm not getting my emails. Can you help?
Page URL: http://www.tabsetc.com -
Kevin Support Team LeadReplied on January 20, 2016 at 5:36 PM
Hi,
Thank you for contacting us.
I checked the form you have embedded in your website : http://www.jotform.us/form/33565261371150
I could see you are using two email addresses, for this one, all the email are being sent without any problem : wjkirby287@gmail.com
You have issues with this email address : chris.h@tabsetc.com, it's in our bounce list, this is the reason :
Client host rejected: Relaying denied due to excessive spam
I have removed it from the bounce list, and I would suggest you to whitelist our IP Addresses, you will find them on this link : http://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses
You should receive email notifications now.
Please, feel free to contact us if you need more help, we will be glad to assist you.
Regards.
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crashkillsvinceReplied on January 20, 2016 at 6:45 PMIs tabman@tabsetc.com also rejected?
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Ashwin JotForm SupportReplied on January 21, 2016 at 5:27 AM
Hello crashkillsvince,
Your email address tabman@tabsetc.com is not in our bounce list anymore. Please test your form and get back to us if you still do not receive submission emails on this email address.
Thank you!
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crashkillsvinceReplied on January 21, 2016 at 4:45 PMI'm still not receiving emails to tabman@tabsetc.com via my Jotforms
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Kevin Support Team LeadReplied on January 21, 2016 at 5:51 PM
I checked once and I could find your email address in our bounce list, I have removed it, you should be able to receive emails on that email address now.