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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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    incomplete autoresponders are not being sent.

    Asked by mkapust on January 20, 2016 at 01:33 PM

    incomplete autoresponders are not being sent. I've followed the instructions on this page but when there are incomplete payment the auto responder is not sent. I don't see a place to choose the right auto responder.

    This is a re-post of a comment on How to Setup Incomplete Payment Notification Email

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    JotForm Support Manager

    Answered by Jeanette on January 20, 2016 at 05:54 PM

    First of all, the autoresponder is the email that goes to your submitters. The email notification goes to you or anybody in your company.

    Both are sent even when there are incomplete payments.

    All you have to do is to change the Pending Payment email to "Notifiers and Autoresponders!