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    Multiple file upload problems

    Asked by WebServ on January 20, 2016 at 01:34 PM

    We added a multiple file upload to a form with an edit link.  If a user adds one file and "saves" then comes back to the form they are unable to delete the previous upload or add a new upload.  It acts like it is uploading, but when I go to the next tab and and come  back the old one is there and the new upload is gone.  Please advise.

    Page URL:
    http://form.jotform.us/form/50335764476158

    Screenshot
    multiple file upload upload problems edit link next
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    JotForm Support

    Answered by Mike_G on January 20, 2016 at 06:45 PM

    Are you referring to the edit button on the submission page or you have added an edit link on the email notification that's being sent every time your form is submitted?

    I tried using the edit link to test your concern: 

    I was able to delete the previously uploaded file on edit mode and I'm able to upload another file to it. 

    If this is not what you're referring to, please feel free to get back to us with more details so we can further assist you. Thank you. 

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    Answered by WebServ on January 20, 2016 at 09:10 PM

    Yes, I am referring to an edit link in an email. 

    I was able to delete and add, save and continue and it looks like everything is ok.  Go to another tab and back, save and continue and it deletes it or only remembers the old file.

    A student who is trying to apply for a scholarship is having this trouble, I logged in using her edit link to try and recreate and it is doing the same thing. 

    You add a new file and save and continue, but you go back and it has reverted to the old file and does not save the new one. 

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    JotForm Support

    Answered by Mike_G on January 20, 2016 at 11:14 PM

    Does it only happen on one specific submission on your form? Or you were able to replicate the issue on other submissions?

    I can't seem to reproduce the issue you're having. 

    Can you help us by providing us the edit link for that submission, so we may check it on our end?

    We will wait for your response. Thank you.

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    Answered by WebServ on January 21, 2016 at 09:08 AM

    We've received several calls regarding this issue so it is happening multiple times.  I hesitate to provide the edit link here. 

     

    I will try to create a test and provide that link.  I was able to duplicate that issue. 

     

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    Answered by WebServ on January 21, 2016 at 10:49 AM

    Here is the edit link: 

    http://form.jotform.us/form/50335764476158?session=kniebur@ilfb.org-329196102491534391

     

    Go to Section 3 and upload a new document, save and continue and enter something on another page and save and continue.  If you go back, the new document is not there but the old one is. 

    I found that if I add a new document, save and continue, go back using the tab and exit the browser and go back in using the edit link I am able to see the new document.  Then I repeat the process to delete the old. 

    We have young scholarship applicants who are having trouble with this and need help getting this resolved please.

     

    Thank you.

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    JotForm Support

    Answered by Mike_G on January 21, 2016 at 02:15 PM

    Thank you for the additional information. I have checked the link you have provided and was able to see what you mean. I, also, was able to reproduce the issue you're having on a sample form

    It seems that additional uploads are not being added to the session even after you hit the "Next" or "Back" buttons.

    Also, even if you submit the form, right away and not go back to the where the upload page is, the submission will not include the additional files. 

    I will forward this concern to our developers so they can take a look at it.

    You will be notified via this thread for any updates regarding the matter if there are any. 

    I would like to apologize if we cannot provide any ETA to when this will be resolved, but please be assured that this will be worked on. 

    Thank you.

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    Answered by WebServ on January 25, 2016 at 02:41 PM

    Hello,

    Any further development on this bug?  Unfortunately, this is causing major problems for us. 

     

    Thank you.

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    JotForm Support

    Answered by Mike_G on January 25, 2016 at 04:58 PM

    We are sorry for any inconvenience this have caused you. The report I have created for your concern is still opened and is marked as important. Again, I'm sorry if I cannot provide any ETA to when this will be fixed. Rest assured that you will be notified via his thread by our developers once they found anything that would fix the issue. 

    Thank you for your patience.

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    Answered by WebServ on February 09, 2016 at 12:06 PM

    Our application period is over now unfortunately.  Checking back in to see if it is still being looked at or if there is a resolution at all? 

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    JotForm Support

    Answered by BJoanna on February 09, 2016 at 01:47 PM

    Unfortunately this issue is still not resolved. One of our developers is assigned to this ticket and priority of this ticket is set to important. If there is any update we will inform you via this thread. 

    Thanks for your patience. 

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    Answered by SAFCprograms on March 07, 2016 at 10:42 PM

    We are also having this issue.

    Following to await any new announcement of a resolution.

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    JotForm Support

    Answered by beril on March 08, 2016 at 06:47 AM

    I've created a separate thread for you, so anyone in the support staff will be able to assist you with your specific requirement. Please follow up there:

    http://www.jotform.com/answers/789693

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    Answered by WebServ on March 10, 2016 at 04:36 PM

    Looking to see if this problem is being looked at still????  This is starting to be a major problem for us. 

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    JotForm Support

    Answered by BJoanna on March 10, 2016 at 05:01 PM

    Yes, one of our developers is still assigned to this thread. I will check with him, to see if there is any update. If there is any update we will inform you via this thread.