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  • Profile Image

    Problem on e-mails

    Asked by sisnua on January 20, 2016 at 01:48 PM

    Hi friend,


    My page stopped to send the forms to the e-mails according to the conditions.

    I checked the conditions and it´s ok, yesterday was working pretty good.

    Can you help me?

    Page URL:
    https://form.jotformz.com/52235731738659

    problem E-mails checked and
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    JotForm Support

    Answered by david on January 20, 2016 at 06:24 PM

    Hi,

    I checked our mail logs for the addresses in your conditions and indeed, the notifications have been failing to send.  It looks like your address has been rejecting them and resulted in your address being placed on our bounce list:

    I removed your address from the list and the notifications should attempt to send once again.  However, I would recommend whitelisting our domains and IP's with your email provider to ensure that the emails do not continue to be rejected:

    http://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses