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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Can you help us get email notifications working?

    Asked by TTUHSCPrint on January 20, 2016 at 02:50 PM

    Certain email notifications are not working. Can you please help me figure out why?


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    Answered by clarkschool on January 20, 2016 at 02:57 PM

    I'm having a major issue, too--it seems like the "reply-to" email field got switched with the "your email" field. There is no drop-down on "your email" where there should be so that I can select the email address field from my form. Instead, that drop-down is over in the "reply-to" email field.

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    Answered by clarkschool on January 20, 2016 at 03:14 PM

    Please disregard my response--I didn't realize there are two options when creating an email notification, and I chose the wrong one!

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    JotForm Support

    Answered by Chriistian on January 20, 2016 at 10:35 PM

    Hi Bree,


    It looks like the email address connected to your account was in our bounce list, which is why the email notifications were not being sent to you. I have now removed your email address from the bounce list so you should be able to receive notification emails properly.

    You can also check on your end if an email address is added in the bounce list. Here's how: How to remove your email address from bounce list


    Do inform us if you have any other concerns,