i don't get an e-mail to reset my password and problems with form

  • Profile Image
    leonie  
    Asked on January 20, 2016 at 03:03 PM

    Hi!
    Almost two years ago i implemented a form I made on your site.
    Now it is giving me problems. 

    The captcha image won't load and on load of the page i get the error 'Cant find variable: JotForm'. 
    This implies to the variable JotForm used to call on the init function:

    JotForm.init(function(){

          JotForm.initCaptcha('input_16');

          JotForm.highlightInputs = false;

    ....

    Can you help me?
    Thank you
    Greetings

    Leonie

  • Profile Image
    leonie 
    Answered on January 20, 2016 at 03:04 PM

    Almost forgot!
    I don't know my password anymore and requested a reset password link but the e-mail isn't coming through, not even in my spam-box.

  • Profile Image
    Chriistian
    Answered on January 20, 2016 at 10:12 PM

    Hi,

     

    I checked our mail logs and it looks like several password reset emails were sent to (leonie-swart@hotmail.com). I also tried sending a password reset instruction on my end. If you havae not received that email, please try adding Jotform to your whitelist. Whitelisting JotMails IP Addresses.

    As for the captcha tool, please try using the iFrame embed code to embed the form to your website to see if that fixes the issue.

    Getting the Form iFrame Code

     

    Do inform us if you need further assistance,
    Regards.

     

  • Profile Image
    Leonie 
    Answered on January 22, 2016 at 03:24 PM

    Thanks! I solved both issue due to your comment!

  • Profile Image
    victor
    Answered on January 22, 2016 at 04:12 PM

    On behalf of my colleague, you are welcome. If you have any other question or issues, please do not hesitate contacting us. We will be glad to help.