- leonieAsked on January 20, 2016 at 03:03 PM
Almost two years ago i implemented a form I made on your site.
Now it is giving me problems.
The captcha image won't load and on load of the page i get the error 'Cant find variable: JotForm'.
This implies to the variable JotForm used to call on the init function:
JotForm.highlightInputs = false;
Can you help me?
- leonieAnswered on January 20, 2016 at 03:04 PM
I don't know my password anymore and requested a reset password link but the e-mail isn't coming through, not even in my spam-box.
- JotForm SupportChriistianAnswered on January 20, 2016 at 10:12 PM
I checked our mail logs and it looks like several password reset emails were sent to (email@example.com). I also tried sending a password reset instruction on my end. If you havae not received that email, please try adding Jotform to your whitelist. Whitelisting JotMails IP Addresses.
As for the captcha tool, please try using the iFrame embed code to embed the form to your website to see if that fixes the issue.
Do inform us if you need further assistance,
- LeonieAnswered on January 22, 2016 at 03:24 PM
Thanks! I solved both issue due to your comment!
- victorAnswered on January 22, 2016 at 04:12 PM
On behalf of my colleague, you are welcome. If you have any other question or issues, please do not hesitate contacting us. We will be glad to help.