What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Gaps in Conditions list

    Asked by SunbridgeInstitute on January 20, 2016 at 03:23 PM

    Why is this happening and how can I fix it?

    I tried restarting my computer and nothing seems to be fixing it. It happens on and off for the last several days. Thank you.

    Page URL:

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    JotForm Support

    Answered by Chriistian on January 20, 2016 at 11:22 PM



    These gaps in the dropdown list are simply the fields that do not have any condition attached to them. There's no need to remove these. 

    Example: As you can see, there is a gap between the Phone (Primary) and E-mail.

    This gap is the Phone(Other) field, which doesn't have any condition and therefore will not be listed in the conditions wizard.


    Do inform us if you have any other concerns,

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    Answered by SunbridgeInstitute on January 21, 2016 at 03:08 PM

    I think this would be much more intuitive if the blank areas were greyed-out field titles. This method makes Jotform seem buggy to me
    . But thank you for explaining; I get it now.
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    Answered by Carina on January 21, 2016 at 06:52 PM

    I moved your suggestion to a new thread so it can be forwarded to our developers:


    We'll contact you if we have more details. Thank you for your input.

    Let us know if we can assist you further.