What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Form Properties not Found

    Asked by gabrielbarbieri2511 on January 20, 2016 at 03:25 PM

    How can i solution the mistake?

    Screenshot
    properties solution how how can i
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    JotForm Support Manager

    Answered by Jeanette on January 20, 2016 at 11:12 PM

    I was able to see the form properties back again. Please accept our apologies for the inconveniences.

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    Answered by gabrielbarbieri2511 on January 21, 2016 at 09:11 AM

    Hi Janette. The problem continue when try to modificate any of the conditios and insert the html code for DO display a custon mensagge. The html code is the used in others conditios in the form.

     

     

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    JotForm Support Manager

    Answered by Jeanette on January 21, 2016 at 12:06 PM

    I still do not get how you reproduce the issue . I just made a demo form which shows a show/hide condition (it displays a message after filling the birth day)  and it works with no problems.

    https://form.jotform.com/51205508435954

     

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    Answered by gabrielbarbieri2511 on January 21, 2016 at 12:40 PM

    Send you a video https://youtu.be/GUJtsSlHGE0

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    JotForm Support Manager

    Answered by Jeanette on January 21, 2016 at 02:38 PM

    Thanks a lot for sending me this video. I see what the problem could be, you might be injecting scripts that are not allowed by our form builder due our security. This is to prevent hackers using XSS (cross-site scripting) codes to penetrate our system.

     

    So my recommendation is to avoid script codes and only use HTML/CSS codes in the thank you page.                            

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    Answered by gabrielbarbieri2511 on February 05, 2016 at 03:52 PM

    The problem continue. No way to finish the work, every change in conditions and it is not posible continue saving. The solutions you bring no work.

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    JotForm Support

    Answered by BDAVID on February 05, 2016 at 05:13 PM

    Could you please share the code you are using? So, we can test further. I would also recommend you to clone you form and try with the cloned version: http://www.jotform.com/help/27-How-to-clone-an-existing-form-from-your-account 

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    JotForm Support

    Answered by BDAVID on February 05, 2016 at 05:23 PM

    Hi, upon looking at your other thread, I see you are using MSO codes, which is the cause of the issue:

    Those are not supported and are breaking things up. So, please use the proper HTML and CSS code.