What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Need help with conditions to show/hide options on my form

    Asked by fpsalesform on January 20, 2016 at 10:58 PM



    I am trying to make a payment form, but unfortunately I think got some issues creating it. 

    For example, 


    When I select Credit Card and select the Bank, then after that, I switch it to Cheque Payment, it will shows the Credit Card Attachment textbox even though I have hide it in the radio button function. 




    Here is my form. 

    Page URL:

  • Profile Image
    JotForm Support

    Answered by Kiran on January 21, 2016 at 09:32 AM

    It seems that there is some issue with the conditions set to show/hide the fields. Let me go through the conditions set on your JotForm and get back to you with relevant information.

    Thank you for your patience.

  • Profile Image
    JotForm Support

    Answered by Kiran on January 22, 2016 at 06:56 AM

    I see that there are several fields being duplicated on the form which is causing a lot of confusing. I believe we can reduce the number of fields on the form and can make the form program friendly. This would also help in loading the form quick on the webpages. I'm working on it and shall get back to you at the earliest possible with the modified form.

    Thank you for your patience and understanding.