What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    My account is locked out

    Asked by revlcar1 on January 20, 2016 at 11:00 PM

    I can't view any of my forms. I apparently violated your terms somehow. This is really ridiculous. I haven't even published a form yet. I only build a simple info form... I have no idea how that violates your terms. 

     

    You just wasted two hours of my time. 

     

    Please reinstate my account ASAP. 

     

    Dan

    my account
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    JotForm Support

    Answered by Welvin on January 21, 2016 at 09:33 AM

    I have just reactivated your account. This could be related to the password thing that you are asking. Please refrain from adding one.

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    Answered by revlcar1 on January 21, 2016 at 02:44 PM

    You have locked me out again for no apparent reason. Please get back to me asap with reactivation and a list of reasons to get locked out to prevent this in the future. You are damaging our business. 

  • Profile Image

    Answered by revlcar1 on January 21, 2016 at 02:57 PM

    Still waiting. 

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    JotForm Support

    Answered by Welvin on January 21, 2016 at 04:03 PM

    I have reactivated it again. We don't have the list, but we can also manually suspend accounts if we find a form that is obviously used for phishing. I think the "Phrase" is causing the issue.