What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
We are really sorry for not received any response yet. We are answering your questions according to time period.
At those days, there are so many questions on the forum. Waiting period depends on the number of questions on the forum. Regularly, you don't need to wait long time.
I also see that my colleague @ashwin are replying your question at the following link
Apologies for the inconvenience again.