What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Can I trust the availability and reliability of JotForm?

    Asked by GIPS_MPE on January 21, 2016 at 08:38 AM

    Between May and August 2015 we published a questionnaire via JotForm and we had very good results, but a problem occurred during this period left us very concerned and unsafe to continue using your application. I wonder if we have assurances that the problem occurred not happen again, if it occurs, it is solved properly and quickly.

    I beliave that you can find more informations about the problem in the application log.

    You can contact me true hilton.ceccacci@fgv.br.

    Best regards!


    Hilton Ceccacci

    IT Manager

    FGV - Fundação Getúlio Vargas

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    JotForm Support

    Answered by Welvin on January 21, 2016 at 01:16 PM

    I see that you have reported some problems for the past 7 months and everything has been addressed properly by the team.

    With your concern, we can assure you that Jotform works all the time. If there are issues, our developers are on standby and can quickly look into that. The support team is also here 24/7 and can help you anytime you need one. 

    Would you mind letting us know if you are experiencing some issues just recently? If yes, please let us know the threads if you have posted it here. I can't find a new under your username, but just in case you have posted it using a guest account. Let us know.

    You can also describe it here if you haven't created the forum post yet.