Show a customer the Unique ID

  • mikrosha
    Asked on January 21, 2016 at 9:59 AM

    I love the Unique ID widget, but I wish there was a way to return the value created by Unique ID to the customer vie the Autoresponder email - is there a way to do this?

    I am attaching both the email I get when a customer fills out the form (where I do see the Unique ID) and the one they get via autoresponder, where I wish they could see their Unique ID, either at the bottom of the table like it is in the email that I get from JotForm, or in the body of the "thank you" section.

    Thank you,

    -Sergey

    Jotform Thread 752123 Screenshot
  • Charlie
    Replied on January 21, 2016 at 11:29 AM

    I checked your autoresponder and it seems like you have already fixed the issue?

    I checked one of your autoresponder message and it shows that the unique ID is now showing in your emails for your users.

    Show a customer the Unique ID Image 1 Screenshot 40

    When a form field value is not showing in the email, it is most probably because the field name tag is incorrect. 

    You can edit your email notifications/autoresponders under the "Emails" setting.

    Show a customer the Unique ID Image 2 Screenshot 51

    From there, you can click the form field at the right panel list to make sure you are using the correct field tag.

    Show a customer the Unique ID Image 3 Screenshot 62

    In your case, the correct field tag should be {psrReference}.

    If you are still having problems on this, please do let us know.

  • mikrosha
    Replied on January 21, 2016 at 11:31 AM

    Yeah I totally figured it out after doing more research - forgot to delete the question from here, my bad. Thank you!

    -S

  • Charlie
    Replied on January 21, 2016 at 12:52 PM

    I'm glad you have finally resolved the problem. Should you need our assistance again, please do not hesitate to open a new thread here in the forum.

    Cheers!