What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Show a customer the Unique ID

    Asked by mikrosha on January 21, 2016 at 09:59 AM

    I love the Unique ID widget, but I wish there was a way to return the value created by Unique ID to the customer vie the Autoresponder email - is there a way to do this?

    I am attaching both the email I get when a customer fills out the form (where I do see the Unique ID) and the one they get via autoresponder, where I wish they could see their Unique ID, either at the bottom of the table like it is in the email that I get from JotForm, or in the body of the "thank you" section.

    Thank you,

    -Sergey

    Screenshot
    unique id unique a JotForm autoresponder email table
  • Profile Image
    JotForm Support

    Answered by Charlie on January 21, 2016 at 11:29 AM

    I checked your autoresponder and it seems like you have already fixed the issue?

    I checked one of your autoresponder message and it shows that the unique ID is now showing in your emails for your users.

    When a form field value is not showing in the email, it is most probably because the field name tag is incorrect. 

    You can edit your email notifications/autoresponders under the "Emails" setting.

    From there, you can click the form field at the right panel list to make sure you are using the correct field tag.

    In your case, the correct field tag should be {psrReference}.

    If you are still having problems on this, please do let us know.

  • Profile Image

    Answered by mikrosha on January 21, 2016 at 11:31 AM

    Yeah I totally figured it out after doing more research - forgot to delete the question from here, my bad. Thank you!

    -S

  • Profile Image
    JotForm Support

    Answered by Charlie on January 21, 2016 at 12:52 PM

    I'm glad you have finally resolved the problem. Should you need our assistance again, please do not hesitate to open a new thread here in the forum.

    Cheers!