What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Please wait when submitting

    Asked by WKCompliance on January 21, 2016 at 10:40 AM

    Hi there,

    We are using our form across several locations. However, one of our offices that we wish to have use our form cannot submit and just get a 'please wait' when submitting that does not disappear. Why would this be?

    Many thanks,

    Rachel 

    Page URL:
    https://eu.jotform.com//?formID=53512769384363

    please wait thanks cannot submit and
  • Profile Image
    JotForm Support

    Answered by BJoanna on January 21, 2016 at 01:40 PM

    I have tested your form and I was not able to replicate mentioned issue. When I submitted your form I got redirected to Thank you page. 

    Probably it was temporarily issue. If you embedded you form to website, please provide us URL of you website so that we can test your form there. 

    If your users are still unable to submit your form,  please tell us which device and browser are they using. They can try to submit form from different browser. I have used Google Chrome.

    Let us know if you need further assistance.