What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    My account got suspended even though we're collecting sensitive data.

    Asked by Maurice Lewis on January 21, 2016 at 10:54 AM

    My account got suspended even though we're collecting sensitive data... I thought the whole purpose of the SSL certificate was to be able to collect such data. Can you please inform me of what needs to be done so that I can comply...

    This is a re-post of a comment on How do I Receive SSL Submissions?

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    JotForm Support

    Answered by david on January 21, 2016 at 01:44 PM


    Unfortunately, we do not allow for the collection of credit card information directly through forms.  If you need to collect payments, I would suggest using one of our payment processors.  If you need to enable payment authorization, here is how to do so:


    Since your form looks to be legitimate, I will enable your account to give you some time to change the form and collect the information from the people who signed up for parties.  However, if you do not remove collection of credit card details from your form, it will very likely be suspended by our system once again.