My account got suspended even though we're collecting sensitive data.

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    Maurice Lewis
    Asked on January 21, 2016 at 10:54 AM

    My account got suspended even though we're collecting sensitive data... I thought the whole purpose of the SSL certificate was to be able to collect such data. Can you please inform me of what needs to be done so that I can comply...



    This is a re-post of a comment on How Do I Receive SSL Submissions?

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    david
    Answered on January 21, 2016 at 01:44 PM

    Hi,

    Unfortunately, we do not allow for the collection of credit card information directly through forms.  If you need to collect payments, I would suggest using one of our payment processors.  If you need to enable payment authorization, here is how to do so:

    http://www.jotform.com/help/292-How-to-Enable-Payment-Authorization

    Since your form looks to be legitimate, I will enable your account to give you some time to change the form and collect the information from the people who signed up for parties.  However, if you do not remove collection of credit card details from your form, it will very likely be suspended by our system once again.