What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Need help in debugging an IF condition

    Asked by aulo on January 21, 2016 at 11:11 AM

    Hi,

    I need your assistance to understand why the last If condition I wrote in my form

    https://form.jotformeu.com/53443066982360

    doesn't work properly.

    I tested several time but no way to send "Autorizzazione" mail to {mailRichiedente} when the form has been authorized by the Boss and the field "Autorizzazione" modified not to contains "N", "?" but only "S" and "-"

    Thank you for your help

     

    Augusto

    JotForm forms are now secure b
    in JotForm style size font
  • Profile Image

    Answered by Carina on January 21, 2016 at 02:40 PM

    The condition is working when we submit the form, but if we edit the submission it does not work:

    I will make further tests and will let you know as soon as I have more details.

  • Profile Image

    Answered by Carina on January 21, 2016 at 06:33 PM

    I made several tests and removed:

    - dynamic text box widget

    - additional email notifications

    - conditions

    - text fields

    - date fields

    - form collapse

    - name field

    As mentioned before, the condition is working if we add "S" and "-" without "N" when submitting the form, but it does not work if we edit the submission (on the submission area). I also created a test form, and the condition sends the email notification when editing the form, so there is something in your form that is preventing the condition from working:

    https://form.jotform.com/60207409362955 

    I've forwarded this situation to our developers so they can analyse it better. We'll contact you as soon as we have more details on this situation.

    Let us know if we can assist you further.   

  • Profile Image

    Answered by aulo on January 26, 2016 at 11:20 AM

    Hi,  I wondered if some clues to solve the issue. As a matter of fact, my form is still not working properly after editing and I've no idea how to work it out.

    Could you be please keep me up on it?

    Augusto

  • Profile Image
    JotForm Support

    Answered by KadeJM on January 26, 2016 at 02:30 PM

    Thanks for checking in again with us about it Augusto but unfortunately at this time there's no news about this issue that I see from our end currently.

    Your issue is still open and a developer is looking into but I won't be able to provide any sort of timeframe as to when it'll be finished so we'd request a bit more time from you if that's okay.

    We'll certainly notify you about it once we hear more about this being resolved.