What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
You do this operation by yourself, if you have an access to that account or we can help you to achieve this. However, I didn't find any related account to the email address "firstname.lastname@example.org". Could you please check the email address that you gave?
Also, you can change the email address of the account by following the steps from the below:
For further assistance, please let us know.