the notification emails of my forms do not work anymore

  • Profile Image
    tho0910
    Asked on January 22, 2016 at 05:14 AM

    Customers complained, they filled out our forms on our Webpage, but did not get any Response. I now tested the forms and do confirm. The notification emails do not woek any more.

    Ourweb page           http://www.siamnature.de

    Forms:

    http://www.siamnature.de/massagebuchen.htm

    http://www.siamnature.de/wellnessbuchen.htm

    http://www.siamnature.de/gutschein.htm

    http://www.siamnature.de/wellnesgutschein.htm

     

     

     

     

     

  • Profile Image
    sarahcons
    Answered on January 22, 2016 at 05:31 AM

    I have the same problem since at least Tuesday, with two different email addresses, not receiving email notifications (hundreds of them by now), can you please give us a quick response (I also wrote yesterday about this problem) and perhaps send all the notifications again?

     

    Thank you

  • Profile Image
    tho0910
    Answered on January 22, 2016 at 07:55 AM

    To be a bit more specific. Our customers do get the confirmation email about their request. But I do not get the notificatio email that customer has files a request.

     

  • Profile Image
    lisadcs
    Answered on January 22, 2016 at 08:42 AM

    We were having a similar problem, after searching the forum for ages came across this query, may help you too.  Still not sure why our email had been added to the bounce list though.

     

    https://www.jotform.com/help/262-How-to-remove-your-email-address-from-bounce-list

     

  • Profile Image
    tho0910
    Answered on January 22, 2016 at 09:44 AM

    Yes indeed my email adress was on the bouncing list. After removing it, I do get the notification emails again. Thanks to lisadcs for the solution.

     

    How to asure that this will not happen again?

     

  • Profile Image
    BDAVID
    Answered on January 22, 2016 at 11:34 AM

    You may white-list our domain names, if the issue continues, as we use Amazon SES method for "noreply@jotform.com" sender:

     

    ·        jotform.com

    ·        email.amazonses.com

    ·        amazonses.com

    ·        jotform.co

    ·        secure.jotform.co

    ·        s3.amazonaws.com  

    ·        static-interlogyllc.netdna-ssl.com