the notification emails of my forms do not work anymore

Customers complained, they filled out our forms on our Webpage, but did not get any Response. I now tested the forms and do confirm. The notification emails do not woek any more.

Ourweb page           http://www.siamnature.de

Forms:

http://www.siamnature.de/massagebuchen.htm

http://www.siamnature.de/wellnessbuchen.htm

http://www.siamnature.de/gutschein.htm

http://www.siamnature.de/wellnesgutschein.htm

I have the same problem since at least Tuesday, with two different email addresses, not receiving email notifications (hundreds of them by now), can you please give us a quick response (I also wrote yesterday about this problem) and perhaps send all the notifications again?

Thank you

To be a bit more specific. Our customers do get the confirmation email about their request. But I do not get the notificatio email that customer has files a request.

We were having a similar problem, after searching the forum for ages came across this query, may help you too.  Still not sure why our email had been added to the bounce list though.

https://www.jotform.com/help/262-How-to-remove-your-email-address-from-bounce-list

Yes indeed my email adress was on the bouncing list. After removing it, I do get the notification emails again. Thanks to lisadcs for the solution.

How to asure that this will not happen again?

You may white-list our domain names, if the issue continues, as we use Amazon SES method for "noreply@jotform.com" sender:

·        jotform.com

·        email.amazonses.com

·        amazonses.com

·        jotform.co

·        secure.jotform.co

·        s3.amazonaws.com  

·        static-interlogyllc.netdna-ssl.com