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    Email notifications

    Asked by stroudshow on January 22, 2016 at 07:20 AM

    I have setup "change email recipient". There are two atm.

    Email notifications "member passes no children" and "membership 1 child" are different to the "membership details."

    When "number of children is entered as 1 or more can I stop the email notification "member passes no children" from being emailed?

    atm if I enter 1 both notification get emailed.

    Page URL:
    https://form.jotform.co/50722396341857

    email notifications email email notification recipient different
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    JotForm Support

    Answered by Charlie on January 22, 2016 at 10:39 AM

    I checked your form and the notifications are being sent because conditions are being met.

    In one of your submissions, this is the form field values.

    Number of Children: 1

    Name - Child 1: Filled

    Gate Entry Passes Options: Please send me by ticket form this form. I agree to this ticket conditions

     

    Now based from those variables, the two notifications will be sent because the conditions are true.

    "MEMBERSHIP 1 CHILD" is sent because "Number of Children" is equal to "1" and the "Gate Entry Passes options" is true.

    "MEMBER PASSES NO CHILDREN" was sent because "Name - Child 1" is filled and "Gate Entry Passes options" is also true.

     

    If you want to only send the notification "MEMBER PASSES NO CHILDREN" when the number of children is "0" or none, then you need to setup your condition like this instead:

     

    Let us know if that works.