What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Unable to reply to submissions after 20 replies

    Asked by festivalofcrafts on January 22, 2016 at 07:26 AM

    I have tried to reply to submissions and after 22 replies it won't allow me to send any more. Are there limits to how many replies I can send in the free account?


    account  <*festivalofcrafts*

  • Profile Image
    JotForm Support

    Answered by Kiran on January 22, 2016 at 10:40 AM

    Yes. There is a limitation of sending 20 emails per hour for Free subscriptions and hence you may not be able to reply other submissions. Please try now since the question is posted more than an hour ago and let us know if the issue still persists.

    Thank you!

  • Profile Image

    Answered by festivalofcrafts on January 22, 2016 at 11:05 AM

    I just tried it again and it says "opps you have reached your limit"

    any suggestions?


  • Profile Image

    Answered by Boris on January 22, 2016 at 12:43 PM

    Sorry about the inconvenience, Maureen. If you are still unable to make further replies from the Submissions page today, please try emailing your customers directly from your own email account.

    Emailing feature from the Submissions page was implemented to be a convenient way for our users to quickly email someone if they need a followup on a particular submission, or if something is wrong with a few submissions. Sending emails from the submissions page wasn't really designed in such a way to send emails to many of your form submitters, and our system also limits the number of emails that can be sent from free JotForm accounts in order to avoid spam.

    For sending emails to all or many of your users at once, it may be best to use your own email account such as Outlook or Gmail account (or any other email service you may prefer to use). By sending emails directly from your email account, it will also ensure that you have a copy of the message you sent.

    I hope this helps, Maureen. Please let us know if there is anything else we can help you with, and we will be happy to do so. You will also be able to send emails from the Submissions page again tomorrow.

  • Profile Image

    Answered by festivalofcrafts on January 22, 2016 at 01:16 PM

    Thanks for the quick response. I will continue sending from my own email account. I do love this service, so fast for our community group to use

    Have a great day

  • Profile Image

    Answered by victor on January 22, 2016 at 01:52 PM

    On behalf of my colleagues, you are welcome. If you have any other question or issue, please do not hesitate contacting. We will be glad to help.