Does this only affect browsers in the USA?

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    cremarc
    Asked on February 15, 2012 at 09:12 AM

    I'm looking at your site from he UK, all of my forms hosted with you (of which there are quite a lot) seem to be working fine.

    Not really understanding the DNS issue but is it only affecting US users?

    not sure why everything seems fine at my end.

     

    thanks.

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    scotsail
    Answered on February 15, 2012 at 09:15 AM

    Good point - I'm in Scotland and have several forms hosted on the JotForm.com domain and they are all working fine (except for some e-mail issues i've been having recently).   All the forms across my sites are displaying and operating correctly.   Receiving an e-mail saying that jotform.com is 'under investigation by a US Government Agency' is extremely concerning to me and I think we should have more information on this.   Is our customers data at risk? Has it been hacked?

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    cremarc
    Answered on February 15, 2012 at 09:18 AM

    the hacking thing was my first thought, i hope i dont have to redirect forms as there are loads!

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    jaydorner
    Answered on February 15, 2012 at 09:20 AM

    All seems okay for me as well in the UK. I have several form embedded into my web site so don't want to waste a whole afternoon changing them all for nothing!

    I would also like to know why Jotform is being investigated. I think we all have a right to be informed?

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    Perskeet
    Answered on February 15, 2012 at 09:33 AM

    Same here.  UK based and no problem with accessing forms or jotform.com domain.  Quite possibly because it's a US government agency issue and not affecting access from elsewhere in the world.  Is it worth changing anyway to avoid any interuption in service later down the line or will jotform.com continue to remain for the rest of the world?

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    egeg
    Answered on February 15, 2012 at 09:34 AM

    Hi cremarc, as scott and jay also pointed out, it is related with the dns servers around your region. it may take some time for them to flush the cache, but I'm guessing that they will go down sooner or later. We suggest changing them now, in order to prevent any loss on your end. 

    About the investigation, we really can't say anything as we don't know the reason ourselves. We just received an email saying that our .com adress is suspended due to an ongoing investigation. 

    We would notice any kind of hacking attempts, or stolen data and there has been none.

    Our guess is directed towards a phishing form that got through our filter. ( which somehow led to our suspense without a notice and all this.)

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    ajlst21
    Answered on February 15, 2012 at 09:34 AM

     

    This is total .

     

    Are you telling me that I need to go in and change the embed code on every form on my site? That includes nearly 10 of them.

     

    Fix your DNS issue and pay closer attention to the rules at hand!!!!!!!! Or lose my business pronto. I'm tempted to blast you on Social Media networks right now!

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    chrisjaeger
    Answered on February 15, 2012 at 09:35 AM

    You sure you aren't being PHISHED?

     

    RE: We just received an email saying that our .com adress is suspended due to an ongoing investigation.

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    chrisjaeger
    Answered on February 15, 2012 at 09:36 AM

    10.... I wish. Try 40 or 50. :0

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    AlamanceNC
    Answered on February 15, 2012 at 09:36 AM

    Someone needs to block ajist21.  S/he's spammed about 5 threads so far with the exact same message.

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    ajlst21
    Answered on February 15, 2012 at 09:37 AM

    AlamanceNC mind your own business. I've been a customer for quite a while and I don't take this kind of stuff lightly. Do you think I want to do all this extra work!?!

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    AlamanceNC
    Answered on February 15, 2012 at 09:39 AM

    Considering you're cluttering up the threads I'm reading with the same message, it is my business.

    I have also been a customer for a while.  I've also worked in IT for over 20 years and know that problems don't go away quickly, especially if you have to continually deal with a whiny little user who's spamming your forum threads.

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    jaydorner
    Answered on February 15, 2012 at 09:41 AM

    Best get changing my forms then. A pain in the backside but these things happen?

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    ajlst21
    Answered on February 15, 2012 at 09:42 AM

    I could give a crap what you think. Mind your own business and get out of my way. Whiptieee dooo... I have 17 years experience in IT, what does that make for, mind your own business. I'm getting aggrevated with this poorly designed tool, it's not SPAM!

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    AlamanceNC
    Answered on February 15, 2012 at 09:43 AM

    If you have been in the business for 17 years, then you should have learned to act like a professional by now.  Please do so.

    If you think the tool is so poorly designed, then cancel your account and take your business elsewhere.

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    AlamanceNC
    Answered on February 15, 2012 at 09:44 AM

    @Jay: it's not difficult to change the forms.  I did it on all of my forms very, very quickly.

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    ajlst21
    Answered on February 15, 2012 at 09:44 AM

    You're damn lucky you don't have a wall I could blast: http://www.facebook.com/pages/JotForm-Support/235734139820212?sk=wall

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    plik
    Answered on February 15, 2012 at 09:45 AM

     

    I'm not complaining about having to rework my some 30 forms. Mostly because if I really had anything that important I wouldn't use JotForm. I would have used a real solution.

    I was more concerned about customer information, rather than my trivial 20-30 minutes to fix this and have it working.

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    ajlst21
    Answered on February 15, 2012 at 09:46 AM

    Shut up AlmenaceNC, mind your own business.

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    DesignEvo
    Answered on February 15, 2012 at 09:46 AM

    SUX ASS...BUT...JOTFORM IS STILL A GREAT TOOL! IT MAY TAKE WORK TO GO THROUGH ALL OF YOUR FORMS BUT AT LEAST IT STILL WORKS.

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    AlamanceNC
    Answered on February 15, 2012 at 09:47 AM

    Thanks for showing us what a professional you are, ajist.

    Word has come down: the domain is under investigation because, apparently, someone used their service to create a phishing form.

    jotform.com domain is currently suspended probably because of a phishing form. We are working hard to get it back. It appears fine because you probably have a DNS cache. You can change your URLs either .net or pro we will keep these other domains in future.

    Sorry for any inconvenience.

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    egeg
    Answered on February 15, 2012 at 09:48 AM

    @ajist21 Unfortunately, this is not an issue that is caused by a change or something. Our domain was suspended without a notice. We would respect your decision no matter what, but please know that this is not something we caused, we'd be really sorry if we lose any of our customers to such an event and we're trying to do our best to solve all this as soon as possible. 


    @chrisjaeger Yeah, it was a direct email from our domain host.

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    SERCHighland
    Answered on February 15, 2012 at 09:49 AM

    Also in Scotland, UK - and forms (embedded source) all working fine. Any news on whether we need to change source in the UK?

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    jaydorner
    Answered on February 15, 2012 at 09:51 AM

    @AlmanceNC: I'm not too sure where I change things? All my forms are embedded into my website, so do I change the HTML code from my website, or can I change it using Jotform?

    Update: Just noticed that all the source codes on my forms show as pointing to .net?

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    Justin
    Answered on February 15, 2012 at 09:51 AM

    Please get a domain from outside the US, something like .SE to prevent these types of takedowns by US gov't.  I would have hoped you would have hired a lawfirm to fight to notify us of these changes ahead of time, as this seriously disrupts buisness for everyone.

    On top of that now there are concerns that customer's data isn't being protected, or even a fight to protect it.  Many other companies (Google, Time Warner) fight this, I would have expected you to do the same.   Our forms where collecting time sensative data for upcoming events, the deadline is today, and now I have customers, co-workers and managers all yelling at me.   This is very unprofessional.

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    aytekin
    Answered on February 15, 2012 at 09:53 AM

    The linked facebook page is a test page created by one of our support guys. Here is the correct Facebook page:

    http://www.facebook.com/JotForm

     

    The forms are still active because of DNS caches. If you do a who is query you will see that the name servers show this:

       Domain servers in listed order:

          NS1.SUSPENDED-FOR.SPAM-AND-ABUSE.COM

          NS2.SUSPENDED-FOR.SPAM-AND-ABUSE.COM

     

    So, it is only a matter of time before it will stop working. You should change your forms to jotform.net.

    We are really sorry. 

     

    I'm not too sure where I change things? All my forms are embedded into my website

    You should change them on your site. The code you copied and pasted has "jotform.com". Just change it to "jotform.net" and you will be fine. 

     

     

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    AlamanceNC
    Answered on February 15, 2012 at 09:53 AM

    You need to change it on your website.  Go to each page that has one of your jotforms and change the domain from Jotform.com to Jotform.net (or, if you're using a professional account, jotformpro.com) and then re-publish your page.

    If you're using iframe or something similar to embed your forms, it's a pretty easy process.

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    cremarc
    Answered on February 15, 2012 at 09:56 AM

    @egeg What is the process for getting this resolved. are you in communication with 'the agency' and explaining that for all of your thousands of direct clients, you have a huge amount of companies depending on your forms for their business. seems a bit harsh to just close a domain with no regard for disruption to all of your clients.

    thanks.

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    scotsail
    Answered on February 15, 2012 at 09:57 AM

    In Scotland: Obviously their site and servers are not down, otherwise all forms would stop working immediately.   It must be a block of some type, as this might explain why some UK users can still access the data (until DNS chagnes resolve).   I would submit that they will stop working eventually if this is the case.

    I have see a lot of people bashing Interlogy / JotForm and their product and service - I understand that it is a bugger to have to change all this, but we should take what they say at face-value - they've been caught out by this as much as anyone else - JOT FORM PRODUCT IS A GOOD SOLID TOOL DON'T BASH IT.   We're all in IT (most of us I guess) where problems happen all the time.   As long as the info keeps coming from the company, then I can accept that unforseen problems can happen.   What I can't accept is negligence or problems arisen from situations that could reasonably have been prevented.   Unless we're being told lies, I haven't seen evidence of that as yet.

     

    Hope this is fixed soon. 

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    jaydorner
    Answered on February 15, 2012 at 09:57 AM

    @AlmanceNC: Many thanks . I think I will change them to Jotform.net as I only have a premium service account.

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    AlamanceNC
    Answered on February 15, 2012 at 09:59 AM

    @SERCHighland: The other, likely option as to why things are working for you is because Scotland is awesome.


    Just sayin'.

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    scotsail
    Answered on February 15, 2012 at 10:05 AM

    Yip. Awesome.(!)

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    egeg
    Answered on February 15, 2012 at 10:20 AM

    @cremarc yes, we have and we're being told to wait.

    On a personal note: As if all this wasn't enough, now we have to deal with bureaucracy. Don't get me wrong, we would gladly deal with it for our customers, it's just frustrating :/

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    cremarc
    Answered on February 15, 2012 at 10:23 AM

    @egeg No worries. you've got my full support and i'll be staying. just trying to avoid the process of changing all my forms! not so much that i have so many.... i have to remember where thay are all hosted!

    good luck fighting 'the man'.

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    egeg
    Answered on February 15, 2012 at 10:32 AM

    @cremarc Thanks, it means a lot to us.

    On another note,
    I think this process of changing forms can be automated through a a grep command in a unix terminal but not sure. I'll write it in here as well if I find anything.

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    scotsail
    Answered on February 15, 2012 at 10:34 AM

    http://form.jotform.com appears to be refreshing / forwarding to www.jotform.net ? Is this intentional? Still changing my form sources from http://form.jotform.com to www.jotform.net anyway.

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    liyam
    Answered on February 15, 2012 at 10:55 AM

    Hello, scotsail.  Currently, systems are being setup to be defaulted to jotform.net as the jotform.com domain has been set into a temporary halt.  This is why you're experiencing to being redirected to jotform.net.