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  • Profile Image

    sender information shows via mandrill

    Asked by sardiniatravel on January 22, 2016 at 10:19 AM

    Hi support,

    I created my forms quite some time ago. I am not sure if I still need this mandrill stuff. However, when the customer receives the copy of filled out form, the sender shows somthing like:

    SardiniaTravel via mail132-7.atl131.mandrillapp.com

    (where "SardiniaTravel" is my company and e-mail).

    Any workaround for this to now show it?

    Or can I use jotform without mandrill at all?

    The customer should only see my e-mail as sender's mail.

    thanks, marc

  • Profile Image

    Answered by Boris on January 22, 2016 at 11:58 AM

    The part "via mail132-7.atl131.mandrillapp.com" is automatically displayed by Gmail, based on the source of the email.

    You do not need to use Mandrill.

    1. If you have your own SMTP server for sending emails, you can configure email notifications and autoresponders to send through your SMTP server instead:

    http://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form

    2. If you do not have any SMTP servers of your own, and you do not want to use Mandrill as a free SMTP provider, you may want to try setting up a custom sender, where you'll need to verify that you actually have access to the email address you wish to use as the sender:

    http://www.jotform.com/help/238-How-to-Add-a-Custom-Sender-Address-to-an-Email-Alert

    Please let us know if you need further assistance or clarifications, and we will be happy to help.