What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Forms stopped being forwarded to my email. How do I fix this?

    Asked by SaraPiekarski on January 22, 2016 at 12:28 PM
    Page URL:
    http://www.discoverlodging.net/careers

    forwarded email how fix
  • Profile Image
    JotForm Support

    Answered by david on January 22, 2016 at 01:32 PM

    Hi,

    I checked our email logs for the address in your notifications and the notifications were indeed failing to be delivered.  It looks like your address was rejecting them as spam.  When enough emails get rejected, the address rejecting them is placed on our bounce list.  This happened in your case.  The error given was:

    Reason(s) : smtp; 550 permanent failure for one or more recipients (s****@d***********net:550 "The mail server detected your message as spam and has prevented delivery.")

    I removed your address from our bounce list and the notifications should attempt to send once again.  I would recommend whitelisting our domains and IP's with your email provider to ensure the email do not continue to be rejected:

    http://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses