What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Account Downgrade

    Asked by RallyPointStudios on February 15, 2012 at 09:20 AM

    I would like to downgrade my account to free. I was unable to do it through the primus link as I was never allowed or given an account password.


    Thank You.


    Dave Brewington

    Rally Point Studios

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    Answered by fxr on February 15, 2012 at 10:04 AM

    Hello Dave,

    This has been now been done. 

    Thanks for choosing JotForm.

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    Answered by fitfootwear on April 06, 2012 at 06:01 PM

    Hi Jotform

    Sorry to trouble you with yet another downgrade request; could you put mine to the free one for now please?


    People seem to like to swap from free to premium and back again depending on their expected activity. Making it easier to do so might save you guys a lot of time!



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    JotForm Support

    Answered by Goldo on April 06, 2012 at 06:43 PM

    You've paid your subscription using Paypal. To cancel please do the following.

    1. Log into your PayPal account
    2. Find the latest payment you made to us
    3. Click on your subscription number
    4. Click on "Cancel Subscription" button.

    After you have successfully canceled the account, it will still stay Premium until the paid period expires.