Account Downgrade

  • Profile Image
    Asked on February 15, 2012 at 09:20 AM

    I would like to downgrade my account to free. I was unable to do it through the primus link as I was never allowed or given an account password.


    Thank You.


    Dave Brewington

    Rally Point Studios

  • Profile Image
    Answered on February 15, 2012 at 10:04 AM

    Hello Dave,

    This has been now been done. 

    Thanks for choosing JotForm.

  • Profile Image
    Answered on April 06, 2012 at 06:01 PM

    Hi Jotform

    Sorry to trouble you with yet another downgrade request; could you put mine to the free one for now please?


    People seem to like to swap from free to premium and back again depending on their expected activity. Making it easier to do so might save you guys a lot of time!



  • Profile Image
    Answered on April 06, 2012 at 06:43 PM

    You've paid your subscription using Paypal. To cancel please do the following.

    1. Log into your PayPal account
    2. Find the latest payment you made to us
    3. Click on your subscription number
    4. Click on "Cancel Subscription" button.

    After you have successfully canceled the account, it will still stay Premium until the paid period expires.