- Clifford RobinsonAsked on January 22, 2016 at 04:12 PM
I want to discontinue the autorenewal. I'd rather not cancel the credit card.
- JotForm SupportKevin_GAnswered on January 22, 2016 at 04:53 PM
I was unable to find an account related to your email address : firstname.lastname@example.org.
Could you please provide us the email link that you used to register your account ?
We will search using that email address and we should find your account and provide you the username.
We will wait for your response.
- Clifford RobinsonAnswered on January 22, 2016 at 08:45 PMGot in. If I cancel the subscription to you stop it immediately and refund any prorated subscription fee, or to do you just cancel it the day of?
I’d like to have the year run out, but I won’t be renewing next year, according to the CEO. Please let me know what you do.
- JotForm SupportKevin_GAnswered on January 22, 2016 at 11:09 PM
If you decide to cancel your account, then your account will back to free at the end of the period, for example if you have a monthly subscription, your account will back to free when the month ends.
If you have a yearly subscription, then it will end at the end of the period as well, if you would like to cancel your subscription immediately, we will do it and will provide a refund for the remaining days of your subscription.
Also, when you purchase a subscription, you are asked if you would like to auto renew it or not, you may select the option to do not auto renew your subscription.
Please, do let us know how would you like to proceed, also, provide us your username, we will be glad to assist you.