What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Image uploaded not sending via email

    Asked by akt1 on January 22, 2016 at 04:15 PM

    My logo will not send


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    JotForm Support

    Answered by BJoanna on January 22, 2016 at 04:49 PM

    If I understood you correctly you want to add image (logo) to email Notification/ Autoresponder.

    I have cloned your form and I saw that you already added image to your Autoresponder.

    If you want to achieve something else please, provide us more details and we will be happy to assist you.

    Let us know if you need further assistance.

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    Answered by akt1 on January 23, 2016 at 12:12 PM

    It seems to be working now yesterday the image was missing from the test email?

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    Answered by victor on January 23, 2016 at 04:39 PM

    Glad to see it is working now. It is possible that the email was not saved properly and is the reason you did not receive the image in your notification.

    On behalf of my colleague, you are welcome. If you still experience the issue, please let us know. We will be glad to help.

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    Answered by akt1 on January 23, 2016 at 05:00 PM

    I spoke to soon the test email has the image but the real responder email does not

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    Answered by victor on January 23, 2016 at 10:29 PM

    Sorry for to hear you are still having issues. I have just reviewed your forma and email notification. I did noticed that the image did not come through the first time. Once I removed the image URL, re-inserted and save the form, the image appeared properly in the email notification.

    I did a couple of test and after the second time all the email notification had the image shown properly. Please let us know if you are still having problems with this. We will be glad to take another look.