I am unable to edit an existing submission.

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    AppsatGramercy
    Asked on January 22, 2016 at 05:37 PM

    I get a blank screen when I am trying to edit an existing submission.  I did try on three different browsers (Chrome, Safari, and Firefox) 

    When I go to View Submissions > Click on a name > click Edit in the upper right-hand corner I get a blank white screen.

    http://take.ms/EYpv1Y

     

    The error I see in the console is The character encoding of a framed document was not declared. The document may appear different if viewed without the document framing it.

    The character encoding of a framed document was not declared. The document may appear different if viewed without the document framing it.

     

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    david
    Answered on January 22, 2016 at 06:15 PM

    Hi,

    My apologies, this should now be fixed and you should be able to edit submission once again.  If you are still unable to do so, let us know which form you are having trouble with and we will be happy to have a look.

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    jimla
    Answered on January 25, 2016 at 11:59 PM

    I am having this problem with all my forms. The edit submission function displays a blank page.

    Example form: https://form.jotform.com/53247133722147

    Let me know when this will be fixed.

    Thanks,

    Jim

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    beril
    Answered on January 26, 2016 at 08:52 AM

    I've created a separate thread for you, so anyone in the support staff will be able to assist you with your specific requirement. Please follow up there:

    http://www.jotform.com/answers/756119