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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I am unable to edit an existing submission.

    Asked by AppsatGramercy on January 22, 2016 at 05:37 PM

    I get a blank screen when I am trying to edit an existing submission.  I did try on three different browsers (Chrome, Safari, and Firefox) 

    When I go to View Submissions > Click on a name > click Edit in the upper right-hand corner I get a blank white screen.

    http://take.ms/EYpv1Y

     

    The error I see in the console is The character encoding of a framed document was not declared. The document may appear different if viewed without the document framing it.

    The character encoding of a framed document was not declared. The document may appear different if viewed without the document framing it.

     

    Screenshot
    unable to edit Submissions name character encoding different
  • Profile Image
    JotForm Support

    Answered by david on January 22, 2016 at 06:15 PM

    Hi,

    My apologies, this should now be fixed and you should be able to edit submission once again.  If you are still unable to do so, let us know which form you are having trouble with and we will be happy to have a look.

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    Answered by jimla on January 25, 2016 at 11:59 PM

    I am having this problem with all my forms. The edit submission function displays a blank page.

    Example form: https://form.jotform.com/53247133722147

    Let me know when this will be fixed.

    Thanks,

    Jim

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    JotForm Support

    Answered by beril on January 26, 2016 at 08:52 AM

    I've created a separate thread for you, so anyone in the support staff will be able to assist you with your specific requirement. Please follow up there:

    http://www.jotform.com/answers/756119