What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Theme builder won't open.

    Asked by rayhatfield on January 22, 2016 at 06:04 PM

    Every time I try to open theme builder I just get a splash screen touting it as the most advanced ever built and it never goes anywhere. Please advise.

  • Profile Image
    JotForm Support

    Answered by jonathan on January 23, 2016 at 12:58 AM

    I test both the Form Designer and Theme Designer using your account on your form http://www.jotform.us/form/53056155298157 , and both were loading just fine.

    See video below when I did the test.

    Can you please retry again. Let us know if issue still happens at this time.

    I used Chrome browser during my test. If you were using a different browser and the issue persist, can you try also using other browser (Chrome or Firefox). Perhaps the issue is just on the browser you used.




  • Profile Image

    Answered by solargorilla on June 24, 2016 at 03:32 AM

    Same problem here. Theme builder won't open.
  • Profile Image
    JotForm Support

    Answered by Chriistian on June 24, 2016 at 03:39 AM

    Hi @solargorilla,


    I have moved your concern to a separate thread so we can better assist you. We will attend to your concern on the separate thread accordingly. You can check the thread here: https://www.jotform.com/answers/868584.