- rolandcdennisAsked on January 22, 2016 at 07:16 PM
- JotForm SupportjonathanAnswered on January 23, 2016 at 01:52 AM
Please follow this user guide: How-to-update-my-subscription-s-payment-method
Since you are using Paypal for subscription payment, you will need to cancel also the subscription on your Paypal account. This is to properly disable the existing subscription on your Paypal (so it will not renew again within Paypal)
Follow this user guide to cancel on Paypal :
Hope this help. Please let us know if you need further assistance.