What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Conditional formula saves, then changes on its own

    Asked by Jerole on January 22, 2016 at 09:03 PM

    I place a formula to read the value in one field and copy it into another.

    After I hit SAVE it reads correctly in the all Conditional Formulas Window.

    I test it, it does not work.

    I go back to find a field was replaced. Tried a million times, deleted the fields and tried again.

    I have other formulas to remove fields based on a check box, and they work.

    This seems way simpler. Name in a field, copy to another field.

    Help.

    Page URL:
    http://cranberrymarketing.com/ALCnews/Email-LoveBrunchOrderForm16.html

  • Profile Image
    JotForm Support

    Answered by jonathan on January 23, 2016 at 02:47 AM

    Hi,

    I test your jotform http://www.jotform.us/form/60204573468153 and I can see the latest saved Conditions were working as intended on the form already.

    You can view my test here

    Please let us know if the issue remains.

    One thing I can tell you also about the save issue... your browser cache was just probably not clearing properly since the form had its saving cache turned ON.

    What you can try is to disable first the Autofill option while you are updating the form... then, just turned it ON last after accomplishing the modification you want. Then, saved the form.

    Let us know if issue remains.

    Thanks.

     

  • Profile Image

    Answered by Jerole on January 23, 2016 at 02:55 AM
  • Profile Image
    JotForm Support

    Answered by EltonCris on January 23, 2016 at 08:20 AM

    Great! Glad to hear you've managed to get it working nicely.

    Cheers! :)