What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    My Submission counter is not reseting

    Asked by ymalik on January 23, 2016 at 07:24 AM
    counter submission counter
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    Answered by victor on January 23, 2016 at 10:13 AM

    Sorry for the inconvenience. I have reset your counter. Please let us know if you are still having issues and we will be glad to take another look.

    Have a great weekend.

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    Answered by ymalik on January 23, 2016 at 11:23 PM

    It still not rest and even my storage is not rest. Can you please check what is the matter.

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    JotForm Support

    Answered by Welvin on January 24, 2016 at 11:35 AM

    I'm sorry, but my colleague have already done it for you and we can only do it once per account. You have 58 and that's half of the free account limit which is 100 submissions per month. You have 77MB of Files in your forms and we can see it to our end so there's no way the counter is wrong. You may consider upgrading your account to increase your limits.