Email notifications : Not receiving emails

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    Asked on January 23, 2016 at 02:04 PM

    Is there a limit to the length of a notifier email?  It seems that one of my notifiers is too long and is being truncated.

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    Answered on January 24, 2016 at 12:09 AM


    Thank you for contacting us.

    I checked your form and the email address you are using: 

    It's not in our bounce list, however, I see that you have not configured your notifications properly, I would suggest you to follow this guide : 

    Also, check your Junk and Spam folders, your emails should be there, if the issue still persists then whitelist our IP Addresses : 

    In regards to your question, you can send email notifications to 10 recipients, even if you only use an email notification or multiple.

    Please, do let us know if you are still unable to receive your email notifications, we will be glad to assist you.


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    Answered on January 25, 2016 at 04:36 AM

    Hello uofm_matt,

    We have received an empty response from you. If you have replied from your email, please click on the following URL to reply again: 

    Thank you!

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    Answered on January 25, 2016 at 01:53 PM

    How strange on the empty response!

    In any event, my notifier email was having trouble for some reason.  I deleted it and started over and it can be as long as I need it.  Thanks!

    - Matt

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    Answered on January 25, 2016 at 04:28 PM

    I just submitted your form and I can see the emails were sent to your email address:  

    You can check the email history by following this guide: 

    You will see there that 4 emails have been sent, please, also check your Inbox and Junk folders.

    This is the form that I tested: