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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Email notifications : Not receiving emails

    Asked by uofm_matt on January 23, 2016 at 02:04 PM

    Is there a limit to the length of a notifier email?  It seems that one of my notifiers is too long and is being truncated.

    email length and notifier email
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    JotForm Support

    Answered by Kevin_G on January 24, 2016 at 12:09 AM

    Hi,

    Thank you for contacting us.

    I checked your form and the email address you are using: mgargett@umich.edu 

    It's not in our bounce list, however, I see that you have not configured your notifications properly, I would suggest you to follow this guide : http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues 

    Also, check your Junk and Spam folders, your emails should be there, if the issue still persists then whitelist our IP Addresses : http://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses 

    In regards to your question, you can send email notifications to 10 recipients, even if you only use an email notification or multiple.

    Please, do let us know if you are still unable to receive your email notifications, we will be glad to assist you.

    Regards.

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    JotForm Support

    Answered by ashwin_d on January 25, 2016 at 04:36 AM

    Hello uofm_matt,

    We have received an empty response from you. If you have replied from your email, please click on the following URL to reply again:  http://www.jotform.com/answers/754259 

    Thank you!

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    Answered by uofm_matt on January 25, 2016 at 01:53 PM

    How strange on the empty response!

    In any event, my notifier email was having trouble for some reason.  I deleted it and started over and it can be as long as I need it.  Thanks!

    - Matt

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    JotForm Support

    Answered by Kevin_G on January 25, 2016 at 04:28 PM

    I just submitted your form and I can see the emails were sent to your email address: mgargett@umich.edu  

    You can check the email history by following this guide: http://www.jotform.com/help/293-How-to-view-all-your-form-Email-History 

    You will see there that 4 emails have been sent, please, also check your Inbox and Junk folders.

    This is the form that I tested: http://www.jotform.us/form/60214355572148.