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    Words/Text in form that contains "fi" on it shows "if" instead on Safari browsers

    Asked by SABL on January 24, 2016 at 02:22 PM

    Hello,

    I've been notified by someone who was completing one of our forms that Jotform seems to be mixing up some letters to generate typos.

    For example, it's changing "Confident" to "Conifdent", "Fill" to "Ifll", "Finish" to "Ifnish"

    It looks like where they're an I and an F, it's swapping them around.  The user is using and Apple iPod/Phone.

    Thanks!

    Harry

    Page URL:
    https://form.jotformeu.com/SABL/AttendeeFeedback

    JotForm fill thanks hello
  • Profile Image
    JotForm Support

    Answered by Chriistian on January 25, 2016 at 12:09 AM

    Hi,

     

    Unfortunately I am unable to replicate the issue you were having. I tried to fill up the form in an iPhone emulator. I closed the tab and when I went back to the form, the auto-completed data is spelled correctly.

     

     

    The issue might be from the auto-correct of the iPhone itself. 

     

    Let us know if your user is still encountering this issue,
    Regards.

  • Profile Image

    Answered by SABL on January 25, 2016 at 08:17 AM

    I'm sorry, I did not make it clear enough. Look at the actual question (the part in italics) - your screenshot also exhibits mixed up letters: see the word "finished".

     

    Thanks!

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    JotForm Support

    Answered by Charlie on January 25, 2016 at 12:06 PM

    Apologies for the inconvenience. It seems like it happens only to iPhone devices, it might be related on the device on how it renders the font.

    I was able to replicate it on iPhone 6, iPhone 5s, iPad Air 2 and Mac OS X El Capitan. Here's an example screenshot:

     

    It seems like words with "if" on it are not properly displaying on the Safari browsers.

    I have forwarded this to our developers to have it checked and fixed.