What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    payment submissions

    Asked by jenstevensphotography on January 24, 2016 at 04:06 PM

    Hello! I was just curious on how the payment forms work. I just started using them and have used 12, but I see under  my account I'm allowed to use 10. Not sure what I should do about the two that went thru. I see that I can upgrade. I hope you can help me out. Thank you!

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    JotForm Support

    Answered by Chriistian on January 25, 2016 at 01:32 AM



    You are only allowed to receive 10 payment submissions on the Free account. Once you have exceeded the limit, your forms will be disabled and you will need to wait until next month for the counter to reset to 0. You should definitely opt for the paid plans to accommodate more payment submissions.


    Do let us know if you need further assistance,